Terms of service

PURRHAVEN PETS

Last Updated: October 23, 2026

Welcome to PURRHAVEN PETS!

These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

Throughout these Terms, "PURRHAVEN PETS," "we," "us," and "our" refer to the business operating this online store.

By accessing our website, browsing our collections, or purchasing our products, you agree to these Terms, subject to applicable laws and consumer protections.

Please read these Terms carefully before using our website.

1. Overview

PURRHAVEN PETS is an online retail store dedicated to providing thoughtfully selected products designed to enhance the comfort, happiness, and everyday well-being of cats and their owners.

Our collections may include:

Cat beds and furniture
Cat toys and play accessories
Feeding and care essentials
Grooming accessories
Cat travel carriers and accessories
Other pet-related products

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

2. Eligibility and Use of Our Website

By using our website, you represent that you are legally capable of entering into a binding agreement or are using the website with the authorization of a parent or legal guardian.

You agree to:

Provide accurate and complete information when placing an order.
Use our website only for lawful purposes.
Respect the intellectual property rights of PURRHAVEN PETS and third parties.
Refrain from interfering with website functionality or security.
Avoid fraudulent transactions or unauthorized activities.

We reserve the right to restrict access to our services where reasonably necessary to prevent fraud, security threats, or violations of these Terms.

3. Product Information and Availability

We strive to provide accurate product descriptions, photographs, specifications, and pricing.

However, product colors, textures, dimensions, and appearances may vary slightly due to lighting, photography, screen settings, manufacturing tolerances, or product updates.

Product photographs may include accessories, decorative items, or pets for illustrative purposes. Unless specifically stated in the product description, these items are not included with the purchase.

We encourage customers to review product descriptions, dimensions, materials, and care instructions before ordering.

All products are subject to availability. We reserve the right to discontinue products or adjust inventory without prior notice.

Nothing in this section limits your statutory rights if a product is defective or materially different from its description.

4. Pricing and Payments

All prices are displayed in the currency indicated on our website at checkout.

We reserve the right to update product prices, promotions, and discounts without prior notice.

The price confirmed during checkout will generally apply to your order, subject to correction of obvious errors and applicable law.

Payments are processed through the secure payment methods available on our Shopify checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Applicable taxes, shipping charges, and other fees will be disclosed during checkout where required.

5. Order Acceptance and Processing

After placing an order, you may receive an automated order confirmation email.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

We may review orders to verify payment, inventory availability, and transaction legitimacy.

We reserve the right to cancel or decline orders for legitimate reasons, including:

Product unavailability
Payment authorization failure
Suspected fraudulent activity
Incorrect shipping information
Obvious pricing or listing errors
Other circumstances preventing lawful fulfillment

If an order is canceled after payment has been collected, we will arrange an appropriate refund.

6. Shipping and Delivery

Shipping availability, delivery estimates, and applicable charges are provided during checkout or in our Shipping Policy.

Delivery times are estimates and may vary due to:

Shipping destination
Courier operations
Customs procedures
Weather conditions
Holidays
Unexpected logistical disruptions

Customers are responsible for providing accurate shipping information.

If you notice an error in your delivery details, please contact our support team as soon as possible.

We will make reasonable efforts to assist, but changes may not be possible once an order has been dispatched.

For additional information, please review our Shipping Policy.

7. Returns, Refunds, and Exchanges

PURRHAVEN PETS offers a 30-day return policy for eligible products, beginning on the date of delivery.

Returned items must generally be unused, in their original condition, and accompanied by their original packaging and proof of purchase.

For approved returns:

Return request period: Within 30 days of delivery.
Refund processing: Approximately 3–5 business days after the returned item is received and inspected.
Refund credit timeline: Approximately 7–10 business days after issuance, depending on the payment provider.

Certain used pet products may be excluded from change-of-mind returns for hygiene and safety reasons, subject to applicable consumer protection laws.

For full eligibility requirements and instructions, please review our Return & Refund Policy.

8. Product Safety and Responsible Pet Use

Our products are intended to support the comfort, care, enrichment, and everyday activities of pets.

Customers are responsible for selecting products appropriate for their pet's size, age, behavior, and individual needs.

We recommend:

Supervising pets when introducing new toys or accessories.
Inspecting products regularly for signs of damage or wear.
Discontinuing use of damaged products that may present safety hazards.
Following the product's assembly, cleaning, and care instructions.
Ensuring cat furniture and climbing structures are assembled correctly and positioned securely.
Using grooming tools carefully and according to their intended purpose.
Checking travel carrier dimensions and weight recommendations before use.

Pet toys and accessories should not be considered indestructible.

If your pet has a medical condition or specific health concern, consult a qualified veterinarian before using products that may affect its health or safety.

These recommendations do not exclude or limit any liability that cannot lawfully be excluded.

9. Intellectual Property

All original content published on our website, including our brand identity, logos, written materials, graphics, layouts, and original product photography, is owned by PURRHAVEN PETS or used with appropriate authorization.

Such content may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without prior written authorization, except where permitted by law.

10. Customer Reviews and Submitted Content

Customers may be permitted to submit reviews, feedback, photographs, or other content through our website or associated platforms.

By submitting content, you confirm that:

You have the right to share it.
It does not infringe the rights of others.
It is not fraudulent, misleading, unlawful, or abusive.

You grant PURRHAVEN PETS a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share submitted content for legitimate business purposes, subject to applicable privacy laws and any consent requirements.

We reserve the right to moderate or remove content that violates these Terms or applicable law.

11. Third-Party Services and Links

Our website may integrate third-party services, including:

Payment processing platforms
Shipping and fulfillment providers
Customer support applications
Website analytics tools
Marketing and advertising services
Social media platforms

These services may operate under their own terms and privacy policies.

We are not responsible for the independent practices of third-party websites or services that we do not control, except where responsibility is imposed by applicable law.

12. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, shared, stored, and protected.

By using our website, you acknowledge that your personal information will be handled as described in that policy, subject to applicable privacy laws.

13. Website Availability and Accuracy

We aim to maintain a reliable, accurate, and secure shopping experience.

However, our website may occasionally experience:

Scheduled maintenance
Temporary technical interruptions
Software updates
Third-party service outages
Display or formatting errors

We may modify or temporarily suspend website features when reasonably necessary for maintenance, security, or operational purposes.

We do not guarantee uninterrupted access to every website feature.

14. Prohibited Activities

You may not use our website to:

Engage in fraudulent or unlawful transactions.
Upload malicious software or harmful code.
Attempt unauthorized access to website systems.
Collect customer information without authorization.
Impersonate another individual or organization.
Interfere with the security or functionality of the website.
Infringe intellectual property or privacy rights.
Misrepresent product information or submit fraudulent reviews.

We may take appropriate action when prohibited activities are identified.

15. Limitation of Liability

To the extent permitted by applicable law, PURRHAVEN PETS will not be responsible for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control.

We are not responsible for damage resulting solely from misuse of products, failure to follow provided instructions, or unauthorized product modifications, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury caused by negligence, defective products, or any other liability or consumer remedy that cannot legally be excluded or limited.

16. No Waiver of Consumer Rights

These Terms are intended to establish fair and transparent conditions for using our website and purchasing our products.

Nothing in these Terms removes or restricts mandatory consumer protection rights available under applicable law.

If any provision conflicts with a mandatory legal requirement, that legal requirement will prevail.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify PURRHAVEN PETS against reasonable losses, claims, or expenses arising from your unlawful use of the website or intentional violation of third-party rights.

This provision does not apply to claims arising from our own negligence, misconduct, or breach of applicable law.

18. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Changes to These Terms

We may revise these Terms periodically to reflect changes in our products, business operations, website functionality, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will apply prospectively unless otherwise permitted by law.

Continued use of the website after updated Terms become effective constitutes acceptance where legally applicable.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable to the business entity operating PURRHAVEN PETS, subject to mandatory consumer protection laws in the customer's jurisdiction.

If a dispute arises, we encourage customers to contact our support team first so we can attempt to resolve the matter fairly and efficiently.

Nothing in this section restricts any mandatory right to pursue a claim or remedy through an appropriate court, regulator, or consumer protection authority.