Privacy policy

PURRHAVEN PETS

Last Updated: October 23, 2026

At PURRHAVEN PETS, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store, browse our products, make purchases, or communicate with our customer support team.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with our online store, we may collect the following categories of information:

Personal and Contact Information

Full name
Email address
Phone number
Billing and shipping addresses

Order and Transaction Information

Products purchased
Order numbers and transaction history
Payment status and billing details
Shipping and delivery information
Return and refund requests

Payment Information

Payments are processed through secure third-party payment providers integrated with our Shopify store.

We generally do not directly store complete credit card numbers or card security codes. Payment providers may collect and process payment information according to their own privacy and security practices.

Technical and Browsing Information

IP address
Browser type and device information
Pages visited and browsing activity
Cookies and similar technologies
Referral sources and website interactions

Customer Communications

Customer support inquiries
Product feedback and reviews
Emails and other communications sent to our team

2. How We Use Your Information

We may use the information collected for the following purposes:

Processing and fulfilling customer orders.
Confirming payments and transactions.
Arranging shipping and delivery.
Providing order updates and tracking information.
Handling returns, refunds, and exchanges.
Responding to customer inquiries and support requests.
Improving our website, products, and shopping experience.
Detecting and preventing fraudulent transactions.
Maintaining the security of our online store.
Sending promotional communications where permitted by law.
Complying with applicable legal and regulatory requirements.

We process personal information only where we have an appropriate legal basis, such as fulfilling a contract, complying with legal obligations, pursuing legitimate business interests, or obtaining consent where required.

3. Shopify and Third-Party Service Providers

Our online store operates using Shopify, an e-commerce platform that provides website hosting, checkout functionality, order management, and related services.

To operate our business, we may share necessary information with trusted third-party providers, including:

Shopify and associated e-commerce services.
Payment processors and financial institutions.
Shipping companies and fulfillment partners.
Customer support service providers.
Website analytics and performance services.
Marketing and advertising platforms, where applicable.
Fraud prevention and security services.

These providers may process personal information only as necessary for their services, subject to their own legal obligations and applicable privacy protections.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide a better shopping experience.

Cookies may help us:

Remember shopping cart contents.
Maintain website functionality and security.
Understand how visitors use our website.
Analyze website performance.
Remember customer preferences.
Measure advertising and marketing effectiveness.

Some cookies are essential for the operation of our online store, while others may be used for analytics or advertising.

Where required by applicable law, we will request your consent before using non-essential cookies.

You may manage cookies through your browser settings or any privacy preference controls made available on our website.

Disabling certain cookies may affect website functionality.

5. Marketing and Promotional Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may send you information about:

New product arrivals.
Special offers and promotions.
Seasonal collections.
Product recommendations.
Store announcements and updates.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message.

Opting out of promotional communications will not prevent us from sending essential order confirmations, shipping updates, or other transactional messages.

6. Information Sharing and Disclosure

We do not sell personal information in exchange for money.

However, certain advertising or analytics activities may be classified as the sale or sharing of personal information under applicable privacy laws.

We may disclose information when reasonably necessary to:

Fulfill orders and deliver purchased products.
Process payments and refunds.
Provide customer support.
Operate and maintain our website.
Prevent fraud and protect our business.
Comply with lawful requests or legal obligations.
Facilitate a legitimate business transaction, such as a merger or acquisition.

Where applicable, customers may exercise rights to opt out of certain uses or disclosures of their personal information.

7. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, and disclosure.

Our Shopify-powered store uses security measures designed to protect information transmitted during online transactions.

However, no internet-based service or electronic storage system can guarantee absolute security.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized account activity.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete purchases and provide customer service.
Maintain accurate business and transaction records.
Process returns, refunds, and disputes.
Meet accounting, tax, and legal obligations.
Prevent fraud and maintain security.

Retention periods may vary depending on the category of information and applicable legal requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request a copy of your information in a portable format.
Withdraw consent where processing relies on consent.
Object to or restrict certain processing activities.
Opt out of certain targeted advertising or data-sharing activities.
Lodge a complaint with an appropriate data protection authority.

These rights may be subject to legal limitations or exceptions.

To submit a privacy request, please contact us through our official Contact Us page.

We may need to verify your identity before fulfilling certain requests.

10. International Data Transfers

Because our store uses Shopify and may work with international service providers, personal information may be processed or stored outside your country of residence.

Where required, we rely on appropriate safeguards and lawful transfer mechanisms to protect personal information transferred across borders.

11. Children's Privacy

PURRHAVEN PETS is intended for customers who are legally permitted to make online purchases.

Our website is not specifically directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact our support team so we can review the matter.

12. Third-Party Websites and Links

Our website may contain links to external websites, social media platforms, or third-party services.

We are not responsible for the privacy practices, content, or security measures of websites that we do not control.

We encourage customers to review the privacy policies of external websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, services, technology, or legal requirements.

When updates are made, we will revise the Last Updated date at the top of this page.

The revised policy will become effective when published, unless otherwise stated.

14. Contact Information

If you have questions about this Privacy Policy, how your information is handled, or how to exercise your privacy rights, please contact us.